BOSTON — The City of Boston released a redesigned version of BOS:311, its mobile and web app for reporting non-emergency problems to the city, on Thursday, city officials said.

The update lets users describe a problem, add photos and share its location from a single screen, with follow-up questions appearing only when they are needed for the type of issue being reported, according to the city. The city said the changes respond to feedback from residents and were developed by its 311 Department and Department of Innovation and Technology.

Users can now attach several photos to each report, and the app reads the photos' metadata so residents have less to type, the city said. Residents can also drag a map pin to the exact spot of a problem, and the app checks the location against geographic data to make sure it falls within Boston.

The app lets users search reports by request number, issue type or street address, filter results and view them on a map or as photo cards. Users can bookmark any request and follow its status in real time, and a new "You" tab keeps a user's submitted reports, bookmarks and contact information in one place, according to the city. Recent searches are saved, and city news and announcements can be viewed in the app.

The city said the app meets federal accessibility requirements, works with the VoiceOver and TalkBack accessibility features and makes it easier to choose accessibility and language settings.

Current users can update the app through the Apple App Store or Google Play Store. Non-emergency reports can also be filed on a computer at 311.boston.gov, and questions or feedback can be sent through the app or by calling 311, the city said.

This brief was drafted by AI from a public agency or political press release and published by The New England Signal. Why we use AI for stories like this one.