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Frontier to pay Connecticut $625,000 over 2024 data breach that exposed residents' Social Security numbers

Connecticut Attorney General William Tong said the settlement resolves the state's investigation of a breach that compromised personal information of 58,841 state residents, and requires the company to tighten its data security.

Frontier Communications will pay Connecticut $625,000 to settle a state investigation into an April 2024 data breach that exposed sensitive personal information, including Social Security numbers, of 58,841 Connecticut residents, Attorney General William Tong said Friday.

According to Tong's office, a hacker used stolen login credentials belonging to Frontier employees and vendors to get into the company's internal computer systems and take personal information that had not been encrypted. The data was later offered for sale on the dark web, the office said.

The state's investigation found security failings at Frontier in areas including access controls, network segmentation, monitoring, encryption, incident response, employee training and data loss prevention, the attorney general's office said.

Beyond the payment, the settlement requires Frontier to comply with Connecticut's consumer protection and data privacy laws, keep a comprehensive information security program that reports to the company's chief executive, train employees and maintain a plan for responding to security incidents. It also sets specific requirements covering areas such as password management, multifactor authentication, data retention and deletion, risk assessments and penetration testing. Frontier must undergo an outside assessment within a year and give a copy of the report to the attorney general's office.

Frontier separately reached a $5.64 million settlement in a related class action in federal court in Texas, which provides relief to about 750,000 people nationwide and two years of free credit monitoring, the office said.

Verizon acquired Frontier in January. Tong's office said both companies cooperated with the state's investigation.

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