Connecticut attorney general and consumer counsel ask regulators to review utilities' use of AI
William Tong and Claire Coleman want the Public Utilities Regulatory Authority to require utilities to disclose every AI system they use, citing cybersecurity, privacy and accuracy risks.
Connecticut Attorney General William Tong and Consumer Counsel Claire Coleman on Tuesday asked the state's Public Utilities Regulatory Authority to open a comprehensive review of how public utilities in Connecticut use artificial intelligence. They cited cybersecurity and data privacy risks, algorithmic errors and AI tools' tendency to generate false or misleading information.
Avangrid and Eversource have both mentioned using AI in public statements and online, the attorney general's office said, but the extent of its use in Connecticut utility operations is unclear.
Tong and Coleman asked the authority to require utilities to report every AI system in use, including what each is meant to do, how much human oversight it gets and the policies governing it. They also asked regulators to review the utilities' data security and cybersecurity protections and any breaches, whether or not AI was involved.
The review should cover storm response, customer systems, asset management, forecasting of energy and water demand, equipment purchasing, operation and maintenance of the grid, power plants and water systems, third-party vendors and advanced metering, the two officials said.
They pointed to problems elsewhere, saying reliance on AI weather models has hurt utility storm response in other states. In California, the attorney general's office said, recent wildfires were 10 times larger than an AI forecast used by a utility there. The office also said conventional weather models were reported to have outperformed AI models in predicting the extent of a nor'easter in February, though it is unclear whether any utilities in the Northeast relied on AI for that storm.
"It's not a question of whether our utilities are using AI — we know they are," Tong said. "We need to know exactly where, why and how it is being deployed."
Coleman said AI could improve operations and lead to savings for customers, but "those opportunities cannot come at the expense of safety, reliability or hard-fought consumer protections."
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