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MBTA asks riders of privately operated bus routes 712, 713, 714 and 716 for feedback

The transit agency opened a survey on Monday covering four contractor-run bus routes, including a pilot on routes 714 and 716.

The Massachusetts Bay Transportation Authority opened a survey on Monday asking riders of four privately operated bus routes (712, 713, 714 and 716) for feedback on service and routing, the agency said.

The four routes are fixed bus routes operated by private contractors, according to the MBTA. The agency said this is the second edition of its Private Fixed Routes Survey.

The MBTA said the survey is meant to find out where riders on the routes are traveling to and from, identify destinations riders want better connections to, and gather comments on service that the agency can use to improve trips.

The survey will also measure how rider satisfaction has changed between 2024 and 2026 following service changes on the routes, the agency said. Those changes include a service improvement pilot on routes 714 and 716.

Riders can respond at MBTA.com/PrivateFixedRouteSurvey. The MBTA said the survey will remain open until it receives its target number of responses, and participants will be entered in a raffle for a $20 Visa gift card.

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Massachusetts