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Massachusetts

Springfield police to add QR codes to cruisers for officer compliments and complaints

The codes will link to online forms for praising or complaining about an officer, and both forms go to the department's Internal Investigations Unit, police said.

SPRINGFIELD, Mass. — Springfield police plan to put QR codes on their cruisers that link residents and visitors to online forms for complimenting or complaining about an officer, the department said Thursday.

Police Superintendent Lawrence E. Akers said that when the codes are scanned, they will take people directly to the Springfield Police Department's website, where both compliment and complaint forms are available. The department said both forms go directly to its Internal Investigations Unit.

The department said feedback helps it recognize conduct that builds trust, while complaints can help it identify problems, improve training and make decisions about how it polices. It said its goal is not to discourage complaints but to make sure people feel heard and respected when they speak up. It also wants people to know they can report what an officer did well.

The compliment and complaint forms can also be reached through the department's website without the codes, according to the department.

The department did not say when the codes would begin appearing on cruisers, how many vehicles would carry them or what the program costs.

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Massachusetts