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Sunrun to pay $300,000 and offer customer relief in Connecticut solar sales settlement

The solar company and a sales firm accused of locking homeowners into long-term contracts without their consent settled with Connecticut Attorney General William Tong, who announced the agreements Friday. The defendants did not admit liability.

HARTFORD, Conn. — Solar company Sunrun Inc. will pay the state $300,000 and must offer relief to Connecticut homeowners who say they were signed up for solar contracts without their consent, under a settlement Attorney General William Tong announced Friday.

Tong sued Sunrun, the sales company Elevate Solar Solutions, marketer Bright Planet Solar Inc. and two salespeople, Dakota Grumet and Sierra Howes, in July 2024. The lawsuit alleged deceptive and unlawful solar panel sales, including impersonating consumers to lock them into long-term contracts and installing systems that did not work. The defendants did not admit liability in the settlements, according to the attorney general's office.

Under the agreement, Sunrun must notify every customer whose contract was solicited by Elevate, Howes or Grumet, investigate fraud claims and respond within 60 days, the office said. Where fraud is confirmed, Sunrun must offer cash payments, account credits, contract cancellation or removal of the system. Customers who say they never received a copy of their contract, and for whom Sunrun cannot prove otherwise, may cancel. Sunrun must pay for an independent arbitrator in disputes, and there is no cap on restitution. Claims can be sent to [email protected].

Elevate must dissolve, and the company, Howes and Grumet face a $200,000 penalty, with half suspended to ensure compliance. Grumet, who was a principal of Elevate, may not own a home solicitation sales business for 10 years. Howes, Elevate's registered agent, must surrender her home improvement salesperson registrations and may not reapply for 10 years.

Sunrun had contracted with Bright Planet for marketing and sales. The case against Bright Planet, which no longer has a lawyer, remains pending, and the allegations against it have not been proven in court.

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